Policies

By shopping with Kasa Heavens, you agree to our shipping timelines, refund policy, and terms stated above. We reserve the right to update these terms at any time without prior notice.

Your privacy is important to us. We collect only necessary information to process your order and ensure a smooth shopping experience. We do not share your personal details with any third party without your consent.

At Kasa Heavens, we follow a strict no return and no exchange policy. We request you to review your order carefully before making a purchase. Please note that no refunds will be issued once the order has been placed. All sales are final.

Processing: orders are hand-packed and dispatched within 5–7 working days of payment confirmation.

Delivery: once dispatched, delivery typically takes a few additional working days depending on your location and courier availability. You’ll receive an email when your order ships.

Delays: occasionally, delivery may be delayed due to courier or regional factors outside our control. If your order is significantly delayed, please reach out and we’ll help track it down.

Incorrect address: please ensure your delivery address and phone number are accurate. We are not responsible for non-delivery due to incorrect details provided at checkout.

Kasa Heavens is a partnership firm based in New Delhi, India.

Registered address: 171, Second Floor, Munirka Enclave, New Delhi 110067.

GSTIN: 07ABFFK6065R1ZL.

For any questions, order support, or grievances, write to us at kasaheavens@gmail.com — we aim to respond within 1–2 working days.